Hello, We want a specific customer to be able to see all tickets in a queue. They have their own mail address [email protected]<mailto:[email protected]> that they use to mail in their requests. I created a group called clab-users and gave the group view queue rights, that didn't work so i created a user with "let this user access RT" and no on "let this user be granted privileges".
I can login with the user and see the ticket i created but not the other tickets in that queue. How do i do that? ------------------------------------------------------- Med vänliga hälsningar / Best Regards Martin Petersson +46 (0)522 980 28 [email protected]<mailto:[email protected]> www.uanet.se<http://www.uanet.se/> [cid:[email protected]] Uanet - Effektiv IT Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095<http://www.uanet.se/> <http://www.uanet.se/> [cid:[email protected]] Please consider the environment before printing this e-mail.
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