Hello again i dont understand what you mean, is it not possible to do?
------------------------------------------------------- Med vänliga hälsningar / Best Regards Martin Petersson +46 (0)522 980 28 [email protected]<mailto:[email protected]> www.uanet.se [cid:[email protected]] Uanet - Effektiv IT Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095<http://www.uanet.se/> <http://www.uanet.se/> [cid:[email protected]] Please consider the environment before printing this e-mail. 13 mar 2013 kl. 17:00 skrev <[email protected]<mailto:[email protected]>> : Send rt-users mailing list submissions to [email protected]<mailto:[email protected]> To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of rt-users digest..." Today's Topics: 1. Re: unprivileged user to see a queue and everything in it (Kevin Falcone) 2. Re: datetime custom fields displaying in utc. Sometimes. (Kevin Falcone) ---------------------------------------------------------------------- Message: 1 Date: Wed, 13 Mar 2013 11:04:32 -0400 From: Kevin Falcone <[email protected]> To: [email protected] Subject: Re: [rt-users] unprivileged user to see a queue and everything in it Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote: We want a specific customer to be able to see all tickets in a queue. They have their own mail address [1][email protected] that they use to mail in their requests. I created a group called clab-users and gave the group view queue rights, that didn't work so i created a user with "let this user access RT" and no on "let this user be granted privileges". I can login with the user and see the ticket i created but not the other tickets in that queue. The SelfService interface (which is what Unprivileged Users see) does an explicit search for tickets where the current user is a Watcher of the ticket (so ticket level Requestor, Cc, AdminCc). That's why they can't see more tickets, even if you give them ShowTicket on the whole Queue. You'd need to overlay MyRequests in SelfService/Elements to change that. I expect a callback to make changing it easier would be a patch that would go into core pretty easily. -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130313/9f575a78/attachment-0001.pgp> ------------------------------ Message: 2 Date: Wed, 13 Mar 2013 11:07:22 -0400 From: Kevin Falcone <[email protected]> To: [email protected] Subject: Re: [rt-users] datetime custom fields displaying in utc. Sometimes. Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" On Wed, Mar 13, 2013 at 01:47:08PM +0300, Iain Georgeson wrote: In one of our queues we use a couple of datetime custom fields to record events. In the custom fields box on Ticket/Display.html and Ticket/Modify.html, the time is shown in local time. However in the transaction history, and in searches, they display in utc. I would prefer everything to display in system local time (or the user's time zone, which is unlikely to differ). RT's standard time data (Created, Last modified and so on) are shown in local time in those places. That certainly sounds like a bug. I'm not sure if there's an open ticket for it, but you may want to mail something in, with a screenshot of the transaction if you could. http://bestpractical.com/rt/issues.html -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130313/a5a67f65/attachment-0001.pgp> ------------------------------ -------- rt-users mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of rt-users Digest, Vol 108, Issue 13 *****************************************
<<inline: uanet-logo.jpeg>>
<<inline: fb.jpeg>>
-- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
