One way would be to create a scrip which adds a bunch of default values to those custom fields during creation, but that would probably defeat the purpose of a mandatory field (you want people to properly enter a value).
Though I think you can add the custom fields manually using a callback, you might want to take a look at the plugin http://search.cpan.org/dist/RT-Extension-CustomFieldsOnUpdate/lib/RT/Extension/CustomFieldsOnUpdate.pm. It basically does what you want for the reply/comment, it's a callback so if you'd add this to the proper callback for the quick create box then it could (somehow) work on that as well. (though I don't know the name of that callback) -- Bart 2013/3/21 Raymond Corbett <[email protected]> > We have a problem in that we must have one mandatory customfield > implemented. **** > > ** ** > > By making the customfield mandatory, users can then no longer use the > Quick Create Ticket portal because the ticket generation complains about > this custom field not having any entry.**** > > ** ** > > Is there a way around that?**** > > ** ** > > The ultimate would be to have a custom field in the QuickCreate portlet. * > *** > > ** ** > > Is they anyone who can guide us through putting a custom field in the > QuickCreate portlet. **** > > ** ** > > As a work around, we have tried editing a copy of QuickCreate and hard > coding a pull down menu into the display for a field “Show”**** > > ** ** > > The pulldown and option selections are there, but what code is necessary > in I assume index.html to pass through values along as though there were a > customfield value so that we can search on them. **** > > ** ** > > ** ** >
