Dnia 2013-03-22, pią o godzinie 15:55 +0100, Patrick G. Stoesser pisze: > Hello there, > > I'm running RT4 on Debian Squeeze, everything fine so far. > > I have set up a custom status, according to > <http://requesttracker.wikia.com/wiki/CustomStatusesInRt4>. Works fine > also. > > I run two queues, Level1 and Level2. My Level2 users now have a custom > status "returned". When chosing this status for a ticket, the ticket > will change the queue to Level1, will be set to unowned and escalations > will be reste to the beginning. This whole thing works fine. > > What does not work: The action (set the ticket's status to returned) > does not show up at the page action menu (quicklinks depending on the > current ticket's status like Reply Comment Forward Stall Resolve Reject > Extract Article.
If I'm not mistaken, there's no logic to do it automatically for custom statuses. You should modify the template on your own. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa
