Re: [rt-users] Custom status and page action menu?

[Patrick G. Stoesser]

Thanks everybody. Last night, I had to reboot the machine, and since 
then, it works.

Thomas, the return action is only wanted when tickets are new and open, 
that's right, and so I tested.

I don't have a clue why it didn't work an now works. A possoble answer 
could be that I could have forgotten to do an "update-rt-siteconfig-4", 
but this is only an idea.

After all, one can say that custom statuses work as described in the 
wiki including menu.

Kind regards, Patrick


Am 22.03.2013 15:55, schrieb Patrick G. Stoesser:
Hello there,

I'm running RT4 on Debian Squeeze, everything fine so far.

I have set up a custom status, according to
<http://requesttracker.wikia.com/wiki/CustomStatusesInRt4>. Works fine
also.

I run two queues, Level1 and Level2. My Level2 users now have a custom
status "returned". When chosing this status for a ticket, the ticket
will change the queue to Level1, will be set to unowned and escalations
will be reste to the beginning. This whole thing works fine.

What does not work: The action (set the ticket's status to returned)
does not show up at the page action menu (quicklinks depending on the
current ticket's status like Reply Comment Forward Stall Resolve Reject
Extract Article.

My cumstom section:

#Custom Status
Set(%Lifecycles,
     default => {
         initial         => [ 'new' ],
         active          => [ 'open', 'stalled', 'returned' ],
         inactive        => [ 'resolved', 'rejected', 'deleted' ],
         defaults => {
             on_create => 'new',
             on_merge  => 'resolved',
             approved  => 'open',
             denied    => 'rejected',
             reminder_on_open     => 'open',
             reminder_on_resolve  => 'resolved',
         },

         transitions => {
             ''       => [qw(new open resolved)],

             # from   => [ to list ],
             new      => [qw(open stalled returned resolved rejected
deleted)],
             open     => [qw(new stalled returned resolved rejected
deleted)],
             stalled  => [qw(new open rejected returned resolved deleted)],
             returned => [qw(new open stalled rejected deleted)],
             resolved => [qw(new open stalled rejected deleted)],
             rejected => [qw(new open stalled returned resolved deleted)],
             deleted  => [qw(new open stalled rejected resolved)],
         },
         rights => {
             '* -> deleted'  => 'DeleteTicket',
             '* -> *'        => 'ModifyTicket',
         },

         actions => [
             'new -> open'      => {
                 label  => 'Open It', # loc
                 update => 'Respond',
             },
             'new -> resolved'  => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'new -> rejected'  => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },
             'new -> deleted'   => {
                 label  => 'Delete', # loc
             },
             'new -> returned'   => {
                 label  => 'Return', # loc
             },
             'open -> stalled'  => {
                 label  => 'Stall', # loc
                 update => 'Comment',
             },
             'open -> resolved' => {
                 label  => 'Resolve', # loc
                 update => 'Comment',
             },
             'open -> rejected' => {
                 label  => 'Reject', # loc
                 update => 'Respond',
             },
             'open -> returned'   => {
                 label  => 'Return', # loc
             },
             'stalled -> open'  => {
                 label  => 'Open It', # loc
             },
             'resolved -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'rejected -> open' => {
                 label  => 'Re-open', # loc
                 update => 'Comment',
             },
             'deleted -> open'  => {
                 label  => 'Undelete', # loc
             },
         ],
     },


Any ideas anyone?

Thanks in advance and kind regards, Patrick