On 03/25/2013 05:25 AM, Bart wrote:
> The default is indeed, anything you have access to.
>
> You can however replace that query with a more specific one which
> filters a certain queue:
>
> Owner = 'Nobody' AND ( Queue = 'Some support queue' OR Queue = 'another
> support queue' ) AND ( Status = 'new' OR Status = 'open' )
>
> This could be saved as a group search.
>
> After that a user will have to replace the query on his dashboard.
>
> I'm not aware of a way to make this default for specific groups.
Luckily, there's a way to make a single query for everyone to use:
QueueAdminCc.id = '__CurrentUser__'
Add that to the existing search and save it, and now it'll only list
tickets in the queues in which the current user is an admincc.
