Thank you for your answer. 1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up.
2. If I update to 4.0.10 this will be solved? Thank you for your help. ________________________________ De: Ruslan Zakirov <r...@bestpractical.com> Para: "charlyc...@yahoo.com.ar" <charlyc...@yahoo.com.ar> CC: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> Enviado: viernes, 5 de abril de 2013 5:04 Asunto: Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"' This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to "application/octet-stream". Change is in 4.0.9rc1. On Fri, Apr 5, 2013 at 6:00 AM, charlyc...@yahoo.com.ar <charlyc...@yahoo.com.ar> wrote: Hi, > >I've been running rt-mailgate to download my emails and today I started >getting this error message on the fetchmail log. > >RT server error. > >The RT server which handled your email did not behave as expected. It >said: > >Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm line >542. > >Stack: > [/usr/local/share/perl5/Carp.pm:100] > [/usr/local/lib64/perl5/Encode.pm:188] > [/data/rt4/sbin/../lib/RT/I18N.pm:542] > [/data/rt4/sbin/../lib/RT/I18N.pm:214] > [/data/rt4/sbin/../lib/RT/I18N.pm:210] > [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] > [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] > [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] > > > >This is my configuration on the RT_Config.pm: > > Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); > > >There is no configuration for this parameter on the RT_SiteConfig.pm. > >RT Version: 4.0.8 > > >Do you know why this might happen? > >Thank you, Charly > > -- Best regards, Ruslan.