On Fri, Apr 5, 2013 at 4:25 PM, [email protected] < [email protected]> wrote:
> Thank you for your answer. > > 1. Do you know if the tickets are still created? I wanted to validate it > but we receive hundreds of emails per hour and it's difficult for me to do > follow up. > > no, tickets are not created > 2. If I update to 4.0.10 this will be solved? > > yes. > Thank you for your help. > > > ------------------------------ > *De:* Ruslan Zakirov <[email protected]> > *Para:* "[email protected]" <[email protected]> > *CC:* "[email protected]" <[email protected]> > > *Enviado:* viernes, 5 de abril de 2013 5:04 > *Asunto:* Re: [rt-users] rt-mailgate Unknown encoding 'charset="utf-8"' > > This happens when email has encoding defined, but it's not correct value. > Newer versions convert such cases to "application/octet-stream". Change is > in 4.0.9rc1. > > > On Fri, Apr 5, 2013 at 6:00 AM, [email protected] < > [email protected]> wrote: > > Hi, > > I've been running rt-mailgate to download my emails and today I started > getting this error message on the fetchmail log. > > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > Unknown encoding 'charset="utf-8"' at /data/rt4/sbin/../lib/RT/I18N.pm > line 542. > > Stack: > [/usr/local/share/perl5/Carp.pm:100] > [/usr/local/lib64/perl5/Encode.pm:188] > [/data/rt4/sbin/../lib/RT/I18N.pm:542] > [/data/rt4/sbin/../lib/RT/I18N.pm:214] > [/data/rt4/sbin/../lib/RT/I18N.pm:210] > [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] > [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] > [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] > > > > This is my configuration on the RT_Config.pm: > > Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); > > > There is no configuration for this parameter on the RT_SiteConfig.pm. > > RT Version: 4.0.8 > > > Do you know why this might happen? > > Thank you, Charly > > > > > -- > Best regards, Ruslan. > > > -- Best regards, Ruslan.
