Hello, Is there a way to modify the Templates/Scrip so that when a ticket is Assigned and Resolved at the same time, the "This ticket has been assigned to you" e-mail is not sent to the assigned user?
In our case we have users that reply via e-mail and don't use the web interface very often, every so often I go through and assign/resolve any outstanding tickets, and the notifications can lead to confusion. (I did try to a script that allows assign/close via e-mail, but I couldn't get it to work...) On RT 3.8.8 Thanks, Rob
