Yes, I understand that this is possible... just not how to actually do it. Any good examples / snippets that I can look at? Everything I've tried to far doesn't seem to work.
Thanks, Rob -- Robert Lister On 9 Apr 2013, at 07:02, Kenneth Crocker <kenn.croc...@gmail.com> wrote: > Rob, > > You could modify your "notify XX on Resolve" scrip to stop if the new status > value is resolve and the old one was new, unless you also open the ticket and > then assign it. You have to consider what state the ticket is "ALWAYS" in > when you assign/resolve it. Then use that condition in your scrip. > > Kenn
