Hi all, I've been trying for a while to make work the Custom Fields with CommandByMail and cannot find where the problem is.
There is a form on the support page that sends an email with this content: Requestor: [email protected] CF.{CustomField1}: 201 CF.{CustomField2}: aaaa CF.{CustomField3}: bbbbbbb CF.{Custom Field4}: ccccccc CF.{Custom Field5}: ddddddddd CF.{Custom Field6}: TTPPEE THis is a test.. test test test this is a test I granted globally to Everyone/Privileged/Unprivileged/Requestors to SeeCustomField/ModifyCustomField, same for each Custom Fields and on each Queue. I'm using rt-mailgate to download the emails and transfer them to RT, the tickets are create and the requestor is changed, but Custom Fields are not changed. RT Version: 4.0.10 / CommandByMail: 0.10 I tried once and below is the output of the debug log. Thank you for your help, Charly [Fri Apr 12 01:35:07 2013] [debug]: Converting 'iso-8859-1' to 'utf-8' for text/plain - Test using CF -- 9:35 (/data/rt4/sbin/../lib/RT/I18N.pm:244) [Fri Apr 12 01:35:07 2013] [debug]: Mail from user #58 ([email protected]) (/data/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:82) [Fri Apr 12 01:35:07 2013] [debug]: Running CommandByMail as [email protected] (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: Requestor => [email protected] (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{CustomField1} => 201 (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{CustomField2} => aaaa (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{CustomField3} => bbbbbbb (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{Custom Field4} => ccccccc (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{Custom Field5} => ddddddddd (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Found pseudoheader: CF.{Custom Field6} => TTPPEE (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Fri Apr 12 01:35:07 2013] [debug]: Got command requestor => [email protected] (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{customfield1} => 201 (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{customfield2} => aaaa (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213c [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{customfield3} => bbbbbbb (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{custom field4} => ccccccc (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{custom field5} => ddddddddd (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: Got command customfield{custom field6} => TTPPEE (/data/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80416 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80417 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80418 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80419 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80420 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: About to prepare scrips for transaction #80420 (/data/rt4/sbin/../lib/RT/Transaction.pm:177) [Fri Apr 12 01:35:07 2013] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create for txn #80420 on ticket #8693 (/data/rt4/sbin/../lib/RT/Scrips.pm:377) [Fri Apr 12 01:35:07 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [NAME - QUEUE #8693] Test using CF -- 9:35 (/data/rt4/sbin/../lib/RT/I18N.pm:244) [Fri Apr 12 01:35:07 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [NAME - QUEUE #8693] AutoReply: Test using CF -- 9:35 (/data/rt4/sbin/../lib/RT/I18N.pm:244) [Fri Apr 12 01:35:07 2013] [debug]: Skipping Scrip #21 because it isn't applicable (/data/rt4/sbin/../lib/RT/Scrips.pm:229) [Fri Apr 12 01:35:07 2013] [debug]: Skipping Scrip #2 because it isn't applicable (/data/rt4/sbin/../lib/RT/Scrips.pm:229) [Fri Apr 12 01:35:07 2013] [debug]: Skipping Scrip #14 because it isn't applicable (/data/rt4/sbin/../lib/RT/Scrips.pm:229) [Fri Apr 12 01:35:07 2013] [debug]: About to commit scrips for transaction #80420 (/data/rt4/sbin/../lib/RT/Transaction.pm:200) [Fri Apr 12 01:35:07 2013] [debug]: Committing scrip #4 on txn #80420 of ticket #8693 (/data/rt4/sbin/../lib/RT/Scrips.pm:182) [Fri Apr 12 01:35:07 2013] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7f1973ed92e8), id 80420 (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:628) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield To; recipients are (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: <xxxxxxxxxxxxxxxxxxxxxxxxxx> References: <xxxxxxxxxxxxxxxxxxxxxxxxxx> xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from To: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield Cc; recipients are (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx X-RT-Original-Encoding: utf-8 (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:651) [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from Cc: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield Bcc; recipients are [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx [Fri Apr 12 01:35:07 2013] [debug]: Got user mail preference 'Individual messages' for user [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:665) [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from Bcc: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: No recipients found for deferred delivery on transaction #80420 (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:696) [Fri Apr 12 01:35:07 2013] [info]: <[email protected]> #8693/80420 - Scrip 4 On Create Notify AdminCcs (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:285) [Fri Apr 12 01:35:07 2013] [info]: <[email protected]> sent Bcc: [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:316) [Fri Apr 12 01:35:07 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [NAME - QUEUE #8693] Test using CF -- 9:35 (/data/rt4/sbin/../lib/RT/I18N.pm:244) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80421 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: Committing scrip #18 on txn #80420 of ticket #8693 (/data/rt4/sbin/../lib/RT/Scrips.pm:182) [Fri Apr 12 01:35:07 2013] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7f1973ed92e8), id 80420 (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:628) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield To; recipients are [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] AutoReply: Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx [Fri Apr 12 01:35:07 2013] [debug]: Got user mail preference 'Individual messages' for user [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:665) [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from To: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield Cc; recipients are (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] AutoReply: Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from Cc: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: Working on mailfield Bcc; recipients are (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Apr 12 01:35:07 2013] [debug]: Subject: [NAME - QUEUE #8693] AutoReply: Test using CF -- 9:35 From: xxxxxxxxxxxxxxxxxxxxxxxxxx Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx In-Reply-To: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx [Fri Apr 12 01:35:07 2013] [debug]: Removing deferred recipients from Bcc: line (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:674) [Fri Apr 12 01:35:07 2013] [debug]: Setting deferred recipients for attribute creation (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:683) [Fri Apr 12 01:35:07 2013] [debug]: No recipients found for deferred delivery on transaction #80420 (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:696) [Fri Apr 12 01:35:07 2013] [info]: <[email protected]> #8693/80420 - Scrip 18 On Create Notify Requestor with Auto-Reply (Created via email) (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:285) [Fri Apr 12 01:35:07 2013] [info]: <[email protected]> sent To: [email protected] (/data/rt4/sbin/../lib/RT/Action/SendEmail.pm:316) [Fri Apr 12 01:35:07 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [NAME - QUEUE #8693] AutoReply: Test using CF -- 9:35 (/data/rt4/sbin/../lib/RT/I18N.pm:244) [Fri Apr 12 01:35:07 2013] [debug]: About to think about scrips for transaction #80422 (/data/rt4/sbin/../lib/RT/Transaction.pm:173) [Fri Apr 12 01:35:07 2013] [debug]: Committing scrip #11 on txn #80420 of ticket #8693 (/data/rt4/sbin/../lib/RT/Scrips.pm:182) [Fri Apr 12 01:35:07 2013] [info]: Ticket 8693 created in queue 'queue' by [email protected] (/data/rt4/sbin/../lib/RT/Ticket.pm:688) [Fri Apr 12 01:35:07 2013] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Create for txn #80420 on ticket #8693 (/data/rt4/sbin/../lib/RT/Scrips.pm:377)
