On Thu, Apr 11, 2013 at 07:28:47PM -0700, charlyc...@yahoo.com.ar wrote:
> I've been trying for a while to make work the Custom Fields with
> CommandByMail and cannot find where the problem is.
>
> There is a form on the support page that sends an email with this content:
>
> Requestor: reques...@domain.com
> CF.{CustomField1}: 201
> CF.{CustomField2}: aaaa
> CF.{CustomField3}: bbbbbbb
> CF.{Custom Field4}: ccccccc
> CF.{Custom Field5}: ddddddddd
> CF.{Custom Field6}: TTPPEE
> THis is a test.. test test test this is a test
>
> I granted globally to Everyone/Privileged/Unprivileged/Requestors to
> SeeCustomField/ModifyCustomField, same for each Custom Fields and on each
> Queue.If these are Queue lever CFs rather than Global CFs and you are Creating tickets rather than updating them, they may well need SeeQueue rights in order to load the custom field. -kevin
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