Hello,
as described in <514c70f2.1040...@pgs-info.de>, I run two queues, Level1
and Level2. My Level2 users now have a custom
status "returned". When chosing this status for a ticket, the ticket
will change the queue to Level1, will be set to unowned and escalations
will be reset to the beginning. This whole thing works fine.
The only thing: As soon as the tickets' level is set to "returned" and
so the queue has changed, the user gets an error site: "No permission to
view ticket"
Which is correct, because the ticket has left his queue.
Is it possible to redirect the user to his RT at a glance site in this
case? Yes, it's jaust a click, but a displayed error may be disturbing
for the user, especially when he did nothing wrong.
Thanks in advence, Patrick
