Hello,
this modification works for me: In
RTLOCAL/html/Ticket/Display.html, around line 180,
change
# XXX: we shouldn't block actions here if user has no right to see the
# ticket,
# but we should allow him to see actions he has done
unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
Abort("No permission to view ticket");
}
to
# XXX: we shouldn't block actions here if user has no right to see the
# ticket,
# but we should allow him to see actions he has done
unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
##### begin mod redirect when no permission ############################
# Abort("No permission to view ticket");
RT::Interface::Web::Redirect(RT->Config->Get('WebURL').'index.html');
###### end mod redirect when no permission #############################
}
From now on, when a user has no right to see a ticket, he will be
immediately redirected to index.html (RT at a glance).
Possible drawback of my solution: The user does not get an explicit
error message ("No permission to view ticket") anymore.
A possible solution could be to give out the error status and redirect
after one or two seconds to index.html.
Kind regards,Patrick
Am 12.04.2013 15:05, schrieb Patrick G. Stoesser:
Hello,
as described in <[email protected]>, I run two queues,
Level1 and Level2. My Level2 users now have a custom status
"returned". When chosing this status for a ticket, the ticket will
change the queue to Level1, will be set to unowned and escalations
will be reset to the beginning. This whole thing works fine.
The only thing: As soon as the tickets' level is set to "returned"
and so the queue has changed, the user gets an error site: "No
permission to view ticket"
Which is correct, because the ticket has left his queue.
Is it possible to redirect the user to his RT at a glance site in
this case? Yes, it's jaust a click, but a displayed error may be
disturbing for the user, especially when he did nothing wrong.
Thanks in advence, Patrick
