I have a couple users that can't be trained to CC each other, and they need to be CC'd on everything they create, but they also aren't the only ones creating to the queue so I can't just set them as a watcher for the queue.
Basically I would like to check on create to see if they are one or the other
user, and if they are then I would like to add their counterpart as a CC to the
ticket. Basically some code that looks like this:
if(user=bob | bill) {
AddUserAsCCToTicket(bob&bill)
}
The bad news here is that I'm incredibly dumb when it comes to perl, and have
no grasp at all of the syntax much less the methods to use.
I'm guessing I put stuff like this in scrips, but I'm not 100% and I'm not sure
if that can be put entirely in the condition or if I need to put it in both the
condition and the action...
Cheers
Miles Scruggs
[email protected]
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