anyone able to help on this one?
On Tue, Apr 16, 2013 at 10:46 AM, Miles Scruggs <[email protected]>wrote: > I have a couple users that can't be trained to CC each other, and they > need to be CC'd on everything they create, but they also aren't the only > ones creating to the queue so I can't just set them as a watcher for the > queue. > > Basically I would like to check on create to see if they are one or the > other user, and if they are then I would like to add their counterpart as a > CC to the ticket. Basically some code that looks like this: > > if(user=bob | bill) { > AddUserAsCCToTicket(bob&bill) > } > > The bad news here is that I'm incredibly dumb when it comes to perl, and > have no grasp at all of the syntax much less the methods to use. > > I'm guessing I put stuff like this in scrips, but I'm not 100% and I'm not > sure if that can be put entirely in the condition or if I need to put it in > both the condition and the action... > > Cheers > > Miles Scruggs > [email protected] > > > > -- Cheers, Miles
