On Apr 16, 2013 11:55 PM, "Asif Iqbal" <[email protected]> wrote: > > > > > On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <[email protected]> wrote: >> >> Hi Asif, >> >> Can you test basic functionality. Like change the status with: >> >> Status: resolved >> >> at the top of your reply email. I'm just wondering if CommandByMail isn't working or you are just having issues with the interaction with Custom Fields. > > > Does not look like it is working at all. > > I sent the following email with a comment and I see the comment shows up but the Status did not change > > comment 8 > > Status: resolved > > Here is log related to that last transaction > > [Wed Apr 17 03:50:03 2013] [info]: < rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-2671...@webrt.example.net> #1208249/7509423 - Scrip 87 Imported from RT 2.0 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) > > [Wed Apr 17 03:50:03 2013] [crit]: < [email protected]>: Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) > > [Wed Apr 17 03:50:03 2013] [info]: < rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-2671...@webrt.example.net> #1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) > > [Wed Apr 17 03:50:03 2013] [info]: < [email protected]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) > > >
Any thing else that I need to check that might be causing this? > > > >> >> >> I just installed CommandByMail, but it was on version 4 not three. It is working great. >> >> Cheers >> >> Miles Scruggs >> >> >> >> On Apr 16, 2013, at 12:32 PM, Asif Iqbal <[email protected]> wrote: >> >>> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <[email protected]> wrote: >>>> >>>> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below. >>>> >>>> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) ); >>>> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); >>>> >>>> Setup a custom field TAG of type 'Enter one value' for the help queue then >>>> send an email to the comment address of a ticket I own, as me, of the following >>>> >>>> This is a comment >>>> >>>> CF.{TAG}: comment1 >>>> >>>> I do not see any value showing for the custom field TAG on the ticket. >>>> I do not see any log in debug about the custom field either. >>>> >>>> I did restart apache after making change to the config. >>>> >>>> What gives? >>>> >>> >>> >>> Could not find anything in the mailing list that has exact same issue. What am I doing wrong? >>> >> > > > > -- > Asif Iqbal > PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu > A: Because it messes up the order in which people normally read text. > Q: Why is top-posting such a bad thing? >
