On Wed, Apr 17, 2013 at 11:48 AM, Asif Iqbal <[email protected]> wrote:
> > On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs < > [email protected]> wrote: > >> > >> Hi Asif, > >> > >> Can you test basic functionality. Like change the status with: > >> > >> Status: resolved > >> > >> at the top of your reply email. I'm just wondering if CommandByMail > isn't working or you are just having issues with the interaction with > Custom Fields. > > > Looks like this time it is trying to use CommandByMail by failing with permission error. I am sending the reply and I am owner of the ticket. What permission is missing? [Wed Apr 17 17:26:15 2013] [info]: < rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-2671...@webrt.example.net> #1208249/7510078 - Scrip 87 Imported from RT 2.0 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) [Wed Apr 17 17:26:16 2013] [info]: < rt-3.8.2-4534-1366219575-418.1208249-87-0-7510078-2671...@webrt.example.net> sent (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:338) [Wed Apr 17 17:26:16 2013] [info]: < rt-3.8.2-4534-1366219575-1185.1208249-159-0-7510078-2671...@webrt.example.net> #1208249/7510078 - Scrip 159 On Comment Notify Other Recipients as Comment (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) [Wed Apr 17 17:26:16 2013] [info]: < [email protected]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) [Wed Apr 17 17:26:16 2013] [warning]: Use of uninitialized value in string eq at /opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 437. (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:437) [Wed Apr 17 17:26:16 2013] [warning]: Failed command 'Status: resolved' Error message: Permission Denied (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696) [Wed Apr 17 17:26:16 2013] [crit]: Failed command 'Status: resolved' Error message: Permission Denied (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
