Extract Custom Fields Value extension allows you to use code. In this code you can use whatever you like, you can do $ticket->SetOwner($value). If it's too hard to figure out. Take a look at Command By Email extension.
On Fri, Apr 19, 2013 at 12:59 AM, Joe Kirby <[email protected]> wrote: > I have a situation where a php web form is sending an email to RT with > some custom field values. > > The requestor of the ticket will be the email provided in the web form. > > I would alike to take the value set for a custom field and set the owner > of the ticket to this value. > > I have tried a few scenarios from the scripts available via contributions > on the wiki. > > I am not having any luck. > > We use the extractCF extension to get the field but I just do not > understand how to equate this value of the CF to the owner. > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - [email protected] > > -- Best regards, Ruslan.
