I took the command line tool from bin/rt of the rt-3.8.15 download from bestpractical's website which is the same version used on the server. The full URL of the rt installation does not include a path in the URL since it's installed in the root (/) of that site. It is however using https and not http. I've tried adding a trailing / to the server specified and without in the .rtrc file.
Using that commandline tool and with my credentials and server configured in .rtrc I get an error message after approximately 1 minute: $ time rt ls -o -Created -t ticket "Queue = 'General' AND Status != 'resolved' AND Created < '1 hours ago'" -f id,subject,status,created,lastupdated,owner rt: Server error: Not Allowed (405) real 1m0.718s user 0m0.175s sys 0m0.028s When using the Web UI I'm granted rights and have no issues. Per the information at http://requesttracker.wikia.com/wiki/CLI I've tried setting the RTDEBUG env variable to a value of "1" hoping to get more detail than the output above. Can anyone tell me what I might try next to figure out why it's not working as expected? Thanks for reading! -- Landon Stewart <[email protected]>
