Oh and I should mention that other commands do work (like show): $ rt show ticket/62XX41 Date: Fri 19 Apr 2013 05:29:26 From: <redacted for privacy> X-Queue: General Subject: <redacted for privacy>
Something as simple as this does not though: $ rt ls -q General "Created < '1 hour ago'" Query:Created < '1 hour ago' and (Queue='General') rt: Server error: Not Allowed (405) Sorry for the double post. Landon Stewart <[email protected]> On 19 April 2013 14:41, Landon <[email protected]> wrote: > I took the command line tool from bin/rt of the rt-3.8.15 download from > bestpractical's website which is the same version used on the server. The > full URL of the rt installation does not include a path in the URL since > it's installed in the root (/) of that site. It is however using https and > not http. I've tried adding a trailing / to the server specified and > without in the .rtrc file. > > Using that commandline tool and with my credentials and server configured > in .rtrc I get an error message after approximately 1 minute: > > $ time rt ls -o -Created -t ticket "Queue = 'General' AND Status != > 'resolved' AND Created < '1 hours ago'" -f > id,subject,status,created,lastupdated,owner > rt: Server error: Not Allowed (405) > > real 1m0.718s > user 0m0.175s > sys 0m0.028s > > When using the Web UI I'm granted rights and have no issues. Per the > information at http://requesttracker.wikia.com/wiki/CLI I've tried > setting the RTDEBUG env variable to a value of "1" hoping to get more > detail than the output above. Can anyone tell me what I might try next to > figure out why it's not working as expected? > > Thanks for reading! > > -- > Landon Stewart <[email protected]> >
