I have a extension installed to allow a template to create linked tickets in certain situations.
Everything seems to work great except the query tool does not recognize the tickets in the queue. If I go into the parent and see the children and vice versa. If I use the ticket number all is good It just does not show up in any of the reports when selected. This is not an issue when I manually create the link ticket. I am 4.0.6 and here is the template I am using the following template with a script that has the action of create tickets using this template. If I am missing a line or a command that is causing the queue to not be visible please advise. ===Create-Ticket: Financial Aid and Scholarships - Referral Subject: Financial Aid and Scholarships - Referral has been requested from a Phone request for {$Tickets{'TOP'}->Subject} Referred-To-By: {$Tickets{'TOP'}->Id} Queue: Financial Aid and Scholarships - Referral InitialPriority: 99 FinalPriority: 99 Requestor: {$Tickets{'TOP'}->RequestorAddresses} Type: approval Content: This request is a referral from a phone customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information ENDOFCONTENT Thanks Joe Also: Note to Rus. I am having the Commandbymail extension added this coming week. Thank you very much for the suggestion Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu