On 05/06/2013 08:58 AM, Dalal, Kamber Z wrote: > Hi, > > In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’ > (text/html) button/link does not pass content type, thus the browser > displays the html page in plain text, instead of an html page. > > How can we force the content-type information be passed on thru the > button/link?
There is a configuration that controls this. It is off by default for security reasons. http://bestpractical.com/rt/docs/latest/RT_Config.html#TrustHTMLAttachments If what you really want is RT to show the (safe, sanitized) HTML in the ticket history directly, you want to instead set the $MaxInlineBody config option to 0 and $PreferRictText to 1. http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText