I 'fixed' this by saving a search for unowned and new tickets AND in a specific queue, naming them '10 newest unowned tickets in *queuename*. Then saved the search to *group's* saved searches.
Then you need to give the AdminCCs instructions on how to edit their RT at a glance page to remove the standard 10 newest unowned and add the saved search:10 newest unowned in *queuename. * * * On Tue, May 7, 2013 at 3:44 AM, Johan Sjöberg < [email protected]> wrote: > Hi.**** > > ** ** > > We have a number of queues for different departments. I have created > groups for the staff and set these groups as Admin CC on their respective > queues. The problem I have is that the “NN newest unowned tickets” isn’t > working correctly. It seems to count tickets in queues that the user does > not have rights on. So if I sort it by queue name, and ascending, I do not > see any unowned tickets if there are more than NN unowned tickets in queues > that I do not have permissions on, if they are earlier in the alphabet than > my queues. This is quite annoying since I have to choose a non-optimal > sorting order, and risk missing new, unowned tickets.**** > > We are using RT 3.8.16.**** > > ** ** > > Regards,**** > > Johan**** > > ** ** > > ** ** >
