On 05/07/2013 05:48 AM, Ryan Whalen wrote:
> I 'fixed' this by saving a search for unowned and new tickets AND in a
> specific queue, naming them '10 newest unowned tickets in /queuename/.
> Then saved the search to /group's/ saved searches.
>
> Then you need to give the AdminCCs instructions on how to edit their RT
> at a glance page to remove the standard 10 newest unowned and add the
> saved search:10 newest unowned in /queuename. /
FWIW, the above is unnecessarily complicated, as you can modify the one
search to be relative for each user by adding this clause:
QueueAdminCc.id = '__CurrentUser__'
__CurrentUser__ is a placeholder for the logged in user's numeric id.
