On Thu, May 9, 2013 at 5:13 AM, Joe Kirby <ki...@umbc.edu> wrote:
> Below is a template that works great for creating a child ticket
> automatically
>
> ===Create-Ticket: Financial Aid and Scholarships - Referral
> Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}->Subject}
> Referred-To-By: {$Tickets{'TOP'}->Id}
> Queue: Financial Aid and Scholarships - Referral
> InitialPriority: 99
> FinalPriority: 99
> Requestor: {$Tickets{'TOP'}->RequestorAddresses}
> Content: This request is a referral from a walk-in customer for Financial
> Aid and Scholarships. The initial ticket has been closed but linked to this
> ticket for any pertinent information
> ENDOFCONTENT
>
> I have searched the wiki looking for an example of how I can pass a custom
> field value from a parent to the child.
>
> I was hoping if I assigned the custom fields to both queues, the parent
> and the child queues, then I could pass the value from the parent to the
> child via this template.
>
> Can anyone suggest a solution.
>
Have you looked at documentation?
http://bestpractical.com/rt/docs/latest/RT/Action/CreateTickets.html#Acceptable-Fields
> Thanks
>
> Joe
>
>
>
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - ki...@umbc.edu
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
--
Best regards, Ruslan.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
