Rus
Thank you so much. I had not seen this info before and it did solve my issue.
Not being a programmer did challenge me on how to relate the actual value but
more searching proved fruitful.
Thanks you again very much.
BTW, here is the final template that works great!
===Create-Ticket: Financial Aid and Scholarships - Referral
Subject: Referral to Counselor from Walk-In:{$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: Financial Aid and Scholarships - Referral
InitialPriority: 99
FinalPriority: 99
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
FAID-Last-Name-Grouping-Web:
{$Tickets{'TOP'}->FirstCustomFieldValue('FAID-Last-Name-Grouping-Web')}
Content: This request is a referral from a walk-in customer for Financial Aid
and Scholarships. The initial ticket has been closed but linked to this ticket
for any pertinent information
ENDOFCONTENT
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - [email protected]
On May 9, 2013, at 4:53 PM, Ruslan Zakirov wrote:
> On Thu, May 9, 2013 at 5:13 AM, Joe Kirby <[email protected]> wrote:
> Below is a template that works great for creating a child ticket automatically
>
> ===Create-Ticket: Financial Aid and Scholarships - Referral
> Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}->Subject}
> Referred-To-By: {$Tickets{'TOP'}->Id}
> Queue: Financial Aid and Scholarships - Referral
> InitialPriority: 99
> FinalPriority: 99
> Requestor: {$Tickets{'TOP'}->RequestorAddresses}
> Content: This request is a referral from a walk-in customer for Financial Aid
> and Scholarships. The initial ticket has been closed but linked to this
> ticket for any pertinent information
> ENDOFCONTENT
>
> I have searched the wiki looking for an example of how I can pass a custom
> field value from a parent to the child.
>
> I was hoping if I assigned the custom fields to both queues, the parent and
> the child queues, then I could pass the value from the parent to the child
> via this template.
>
> Can anyone suggest a solution.
>
> Have you looked at documentation?
>
> http://bestpractical.com/rt/docs/latest/RT/Action/CreateTickets.html#Acceptable-Fields
>
>
>
> Thanks
>
> Joe
>
>
>
> Joe Kirby , Assistant Vice President, Business Systems
> Division of Information Technology (DoIT)
> Support Response - http://www.umbc.edu/doit
> Administration 627
> Office - 410-455-3020
> Email - [email protected]
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
>
>
> --
> Best regards, Ruslan.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
