I'm putting an RT system online for our service department. At the present time, the site will be internally accessible only but Internet email correspondence with clients will be permitted. To control confidentiality, it's been requested that the requestor email be disabled by default for all ticket replies (i.e.: remove the checkbox from the Requestor by default). Is there a way to do this? Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
