On 05/23/2013 06:40 AM, Cena, Stephen (ext. 300) wrote: > I'm putting an RT system online for our service department. At the > present time, the site will be internally accessible only but Internet > email correspondence with clients will be permitted. To control > confidentiality, it's been requested that the requestor email be > disabled by default for all ticket replies (i.e.: remove the checkbox > from the Requestor by default). Is there a way to do this?
Rather than automatically uncheck the checkbox you're thinking of, modify your global/queue scrips to not send mail to the requestor. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
