Hi, I currently have three queues setup. Each department has there own queue and own login.
Queue A - Owner A Queue B - Owner B Queue C - Owner C Example A ticket is logged into queue A , queue A does there work and then has an option to assign the ticket to queue B or C and the also to the owner of B or C The issue I am having is that queue A can assign the ticket to queue B but put the owner as queue C I need a script to make sure that if you assign a ticket to queue B that you must set the owner as owner B and if you set them incorrectly to prompts you that this is not possible Any help much appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
