On Wed, May 29, 2013 at 1:56 PM, globo <[email protected]>wrote:
> Hi, > > I currently have three queues setup. Each department has there own queue > and > own login. > > Queue A - Owner A > Queue B - Owner B > Queue C - Owner C > > Example > > A ticket is logged into queue A , queue A does there work and then has an > option to assign the ticket to queue B or C and the also to the owner of B > or C > > The issue I am having is that queue A can assign the ticket to queue B but > put the owner as queue C > > I need a script to make sure that if you assign a ticket to queue B that > you > must set the owner as owner B and if you set them incorrectly to prompts > you > that this is not possible > > Any help much appreciated > > If you give away OwnTicket right properly then people wouldn't be able to make mistake. They just wouldn't be able to own tickets in wrong queues. > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
