We currently have 2 RT servers on site, one running RT3 (ticket numbers 1-11,000) and another running RT4 (ticket numbers 15000+).
We are planning to phase out the RT3 machine but in the mean time I want both RT machines to be accessed via the same email address as to hide this phase out from our users when the RT4 machine goes live Ideally I would like RT to divert all emails relating to ticket numbers between 1-14999 to our RT3 machine and anything above that to our RT4 machine. I would also like any new tickets to be created on the RT4 machine also Does anyone know of a way to get RT to behave in this way when using fetchmail? Any help would be greatly appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/1-email-address-to-control-tickets-on-2-different-RT-Servers-tp54116.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
