On Thu, May 30, 2013 at 05:06:36AM -0700, scott.dalzell wrote: > We currently have 2 RT servers on site, one running RT3 (ticket numbers > 1-11,000) and another running RT4 (ticket numbers 15000+). > > We are planning to phase out the RT3 machine but in the mean time I want > both RT machines to be accessed via the same email address as to hide this > phase out from our users when the RT4 machine goes live > > Ideally I would like RT to divert all emails relating to ticket numbers > between 1-14999 to our RT3 machine and anything above that to our RT4 > machine. I would also like any new tickets to be created on the RT4 machine > also > > Does anyone know of a way to get RT to behave in this way when using > fetchmail? >
make fetchmail send mails to an smtp server with header filtering capacity (postfix) or to a script. Then make the smtp or the script parse the email subject at least and pipe the mail to the right rt-mailgate. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
