Use the "On Status Change", and look at the new status of that transaction in your scrip/template.
Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/31/13 9:09 AM, "globo" <[email protected]> wrote: >Hi > >Does anyone have a script to alert a group when a ticket/request is placed >in a Stall condition. > >I use the following to alert the group > >To: { my $group = RT::Group->new( $RT::SystemUser ); >$group->LoadUserDefinedGroup("Group Name"); >$group->MemberEmailAddressesAsString; } > >but I cant find the Condition (On Stall ) when setting up the script > > >Any help much appreciated > > > > > >-- >View this message in context: >http://requesttracker.8502.n7.nabble.com/Alert-Group-when-a-ticket-in-plac >ed-into-stall-tp54135.html >Sent from the Request Tracker - User mailing list archive at Nabble.com. > > >-- >RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
