We're having an issue with RT where sometimes, when responding to a ticket via email, the older information is cut off.
It seems like RT is limiting the length of the message body. So if a conversation consists of: Message A Reply B Message C Reply D In the UI, the whole conversation will be recorded. However, Reply D will have Message C and none of the remaining correspondence. If I click to show the outgoing message, it's cut off there as well so it's definately happening in RT (not on an outgoing/incoming mail server). It's a problem for us because we need to show clients the entire thread in our responses. Any thoughts? It almost feels like 'Maximum inline message length' / MaxInlineBody setting but for email. Thanks Chris -- View this message in context: http://requesttracker.8502.n7.nabble.com/Email-Message-Cut-off-on-Reply-tp54140.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
