Thanks, I'll make the change to the Template! Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Ruslan Zakirov Sent: Wednesday, June 05, 2013 6:01 AM To: Cena, Stephen (ext. 300) Cc: RT users Subject: Re: [rt-users] Custom template is acting up - Formatting wrong? You have leading spaces in front of every line. Headers lines should be separated from body by exactly two new line characters - no spaces. On Tue, Jun 4, 2013 at 7:06 PM, Cena, Stephen (ext. 300) <[email protected]> wrote: This is a Template I'm using when a ticket is created & assigned to someone upon creation: ------------------------------------------------------- RT-Attach-Message: yes You are receiving this email because you the are owner of a new ticket. This new ticket has been created and assigned to you: ===================================================================== Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} Queue: {$Ticket->QueueObj->Name} Requestors: {$Ticket->RequestorAddresses} Owner: {$Ticket->OwnerObj->Name} Status: {$Ticket->Status} Subject: "{$Transaction->Subject || $Ticket->Subject || "(No subject given)"}" {$Transaction->Content()} ===================================================================== ------------------------------------------------------------------- Type of Template is Perl. If the user gets an email at all, it is nothing but one row of = signs. Did I create the Template incorrectly? The Transaction Template works just fine. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected] -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
