On Wed, Jun 5, 2013 at 5:31 PM, Cena, Stephen (ext. 300) <[email protected]>wrote:
> ** > If I want to notify all potential workers in a queue a new ticket is > available, would Notify Other Recipients be what I'm looking for? The > manager of the service department wants the following behavior: If a ticket > is created and not assigned to a user, then all possible users that could > take the ticket should receive an email a ticket is waiting. > Take a look at lib/RT/Action/NotifyGroup.pm that shows how to subclass Notify.pm, you should do the same, but probably it would be named NotifyPotentialOwners.pm. Take a look at share/html/Elements/SelectOwnerDropdown to understand how to get list of potential owners of a ticket. Combine together, register ScripAction in DB, use it in a notification scrip, share with others. > > Stephen Cena > QVII > MIS/IT Dept > 850 Hudson Ave. > Rochester, NY. 14620 > 585-544-0450 x300 > [email protected] > "Thank you for helping us help you help us all." > --For email related issues, please contact [email protected] > > > > > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
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