I also came across this plug-in: Notification Matrix - https://github.com/bestpractical/rt-extension-notificationmatrix
It says it is for RT 3.8, so I'm not sure how well it will (if it even) work with RT 4.0.13 Would that be something I could use? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
