On Tue, Jun 11, 2013 at 04:32:11PM -0400, Chris Hall wrote: > I have a rather unique situation here. Without going into background, I > need to make a couple thousand RT tickets. There's not alot of > information... name, phone number, address, etc etc. I was wondering if > there was some way I could dump this into either a text file or a > spreadsheet, and then run it through RT and generate new tickets based on > that data. Does anybody have any ideas on if this is possible, or know of > any extensions that might work?
Hi Chris, Take a look at Tools->Offline. You can submit a correctly formatted text file and create multiple tickets. Just figure out the template for 1 and then create as many as you wish. I had no issues using it for several thousand tickets at a time. Regards, Ken -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
