On Thu, Jun 13, 2013 at 10:38:06AM -0700, Landon wrote: > My scrip looks for currently open Incidents that are related to each of the > IP addresses in CF.{IP} on an Incident Report. If it finds one it links > the Incident Report to that Incident thus making it unnecessary for someone > to do it manually later. This might be changed to CustomerID or something > later. > > Anyway - The snippet from my scrip that I'd like to modify with something > more native instead of using RT::Client::REST is the following. Is there a > way to search for tickets without using RT::Client::REST? I've been > reading through page after page but I'm not able to figure this one out. > Is this the only way I'll be able to do it? It works but it logs itself > in to RT via the web interface each time a new Incident Report comes in. > > use RT::Client::REST; > ...
Hi Landon, I think you should be able to use RT::Search from your scrip directly. Check out the API docs. Cheers, Ken -- RT Training in Seattle, June 19-20: http://bestpractical.com/training