Hello, I've really racked my brain with something that seems pretty simple in theory:
I have two queues (A and B). When a specific field is changed in Queue A, an action is triggered, which creates a ticket in Queue B. Part of the scrip is: $TicketObj->Create( Queue => $queue, Subject => $subject, Parents => $TicketNumber); I want to also include the value for a custom field in Queue B, using the same line of code. I've read that I can do that by passing CustomField-<n> . Ultimately, the call would look something like: $TicketObj->Create( Queue => $queue, Subject => $subject, Parents => $TicketNumber, CustomField-<n> => "Value"); So, two questions: 1) Is this possible? Am I even close? 2) How would you get the CustomField ID that would replace the letter "n" in CustomField-<n>? Are there any examples I can look at? Thanks for any help you're able to provide. I would really appreciate it. Best, Daniel..
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