On 14/06/2013 20:32, Daniel Tinoco-Silva wrote:
Hi,
Thank you so much for your response. One more question: when you say
Condition: OnQueueChangeFromaAToB (write it yourself ;))
Action: CreateTicket (a built in action)
Could I do that through the User Defined conditions and actions in the User
Interface?
for the condition, yes, you have to write it as UserDefined.
for the action, it should be already there.
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