On Fri, Jun 14, 2013 at 01:51:06PM +0200, [email protected] wrote: > We plan to archieve this by using Custom Fields this way: > - if To or Cc in incoming message is [email protected] (not > [email protected] as > set in queue settings) set CF named Identity to > [email protected] using MailGate > plugin
Why plugin, why not just a Scrip? > - if ticket has CF named Identity set to [email protected], > From field in outgoing > mail header to [email protected] This means changing all your Templates to have a: From: { load up the CF and change the address } Or overriding CorrespondAddress/CommentAddress on Queues. -kevin
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