Hi, I forward my RT requests to an external company and then reply to the request with a ticket number. So I setup a script to forward the ticket number onto requester but they don't get the emails.
My Script Condition : On Correspond Action: : Notify Requestors & CC Template : Global Template : Correspondence Stage : TransactionCreate Anybody know what needs to be done to get this working ? If I change the Condition to "On Transaction" the requester gets the emails. I don't want to use "On Transaction" because the requester gets too many emails -- View this message in context: http://requesttracker.8502.n7.nabble.com/On-Correspond-Help-Needed-tp54338.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
