On Sun, Jun 16, 2013 at 04:12:26AM -0700, globo wrote: > I forward my RT requests to an external company and then reply to the > request with a ticket number. > So I setup a script to forward the ticket number onto requester but they > don't get the emails.
I replied to this question the first time you asked it and haven't seen a reply yet. http://lists.bestpractical.com/pipermail/rt-users/2013-June/080637.html This time you included your Scrip, but you still need to include your debug logs. -kevin > My Script > > Condition : On Correspond > Action: : Notify Requestors & CC > Template : Global Template : Correspondence > Stage : TransactionCreate > > Anybody know what needs to be done to get this working ? > > If I change the Condition to "On Transaction" the requester gets the emails. > I don't want to use "On Transaction" because the requester gets too many > emails
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