I'm using the NotifyOwner plug in for extra notifications: http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/N otifyOwners.pm <http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/ NotifyOwners.pm> The Scrip is working, however its also sending out an email even if the ticket gets an owner. It should only fire when the ticket is created and the owner is "Nobody In Particular". Here is my Scrip: ============================ Desc: On Create Unowned Ticket Condition: On Create Action: Notify Potential Owners Template: Global Template: Potential owners notification Stage: TransactionCreate Custom Condition: return 1 if $self->OwnerObj->Id == $RT::Nobody->Id; return 0; ============================= Is my custom condition wrong? Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected] "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]
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