Hi Sorry for what may seem like an obvious question,
I have a queue that my privileged users are able to reply to, however I don't want them to be able to reply - only comment. - There are no 'user' rights set for anyone anywhere. - The 'group' rights for the queue (tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets' There are no global group rights (tools->config->global->group rights)(except relating to saved searches) Why can my users still reply to tickets? What am I missing? I imagine its something real obvious... but I've been looking through access rights for the last hour and can't see the wood for the trees... Thanks Boli -- Jon 'Boli' Copeland Network Engineer IT Sales & Services Ltd For support enquiries : [email protected] For sales enquiries : [email protected] Sales Telephone : +255 (0) 7766 52338 In emergencies : +255 (0) 685 374780 -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
