On 6/19/13 1:00 PM, "Cena, Stephen (ext. 300)" <[email protected]> wrote:
>Ah; then it looks like it's a bug in the plug-in itself. It is in fact >notifying the potential owners of a ticket, whether an Owner is >specified or not. This isn't bad. I could just create a custom Template >that would rework the email to let everyone know who has the ticket. > >Does anyone have a custom Scrip they use when a ticket is created, and >no owner is specified that all potential owners get notified? I also >need to look at the Perl modules someone recommended earlier, but I >thought this plug-in might do the trick. My (working) custom condition: ####### ## Custom condition for OnCreate ## Only applies if no owner is set ####### return undef unless ( ($self->TransactionObj->Type eq "Create") && ( $self->TicketObj->Owner == $RT::Nobody->id ) ); return 1; Drew Barnes Software Applications Developer University of Cincinnati Blue Ash College Information Technology Department
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