Ah; then it looks like it's a bug in the plug-in itself. It is in fact notifying the potential owners of a ticket, whether an Owner is specified or not. This isn't bad. I could just create a custom Template that would rework the email to let everyone know who has the ticket.
Does anyone have a custom Scrip they use when a ticket is created, and no owner is specified that all potential owners get notified? I also need to look at the Perl modules someone recommended earlier, but I thought this plug-in might do the trick. Message: 14 Date: Wed, 19 Jun 2013 16:28:30 +0200 From: Kai Storbeck <[email protected]> To: <[email protected]> Subject: Re: [rt-users] Notify owners of new ticket not working totally Message-ID: <[email protected]> Content-Type: text/plain; charset=UTF-8; format=flowed On 2013-06-19 15:49, Cena, Stephen (ext. 300) wrote: > I'm using the NotifyOwner plug in for extra notifications: > http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/N otifyOwners.pm > [1] > > The Scrip is working, however its also sending out an email even if > the ticket gets an owner. It should only fire when the ticket is > created and the owner is "Nobody In Particular". > > Here is my Scrip: > ============================ > Desc: On Create Unowned Ticket > Condition: On Create > Action: Notify Potential Owners > Template: Global Template: Potential owners notification > Stage: TransactionCreate > > Custom Condition: > return 1 if $self->OwnerObj->Id == $RT::Nobody->Id; > return 0; > ============================= > > Is my custom condition wrong? Hi Stephen, You should select "Userdefined" from the Condition pulldown menu, or it will not run your custom condition code block. Regards, Kai ------------------------------ -------- rt-users mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of rt-users Digest, Vol 111, Issue 20 ***************************************** -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
