On Fri, Jun 14, 2013 at 08:49:04PM +0000, Jeff Solberg wrote: > My goal is to have the end user click on a URL in the auto reply email > that will direct them to the Self Service UI and also iauto log them > in without being prompted for a username and password (if possible). > With that being said I guess I have 2 questions: 1) How to setup Self > Service and 2) How to (if possible) make it so an end user can click > on a URL in the auto reply and auto log them in without Username and > Password. Thanks in advance for any help in regards to this issue!
As mentioned in other replies - SelfService ships with RT and doesn't require configuration, it will be automatically used for users who aren't marked Privileged. The easiest thing may be to leverage any existing Single-Sign-On technology in use at your organization (such as kerberized AD). Otherwise, writing a one-time-user or single-use URL could be done leveraging a user's secret token which is currently used for the RSS and iCal feeds. This is non-trivial development. -kevin
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